8bat FAQ – Answers to Your Most Common Questions

No. Each person is allowed one account only. Duplicate accounts — even using a different email or phone number — are against the Terms and Conditions and will result in all related accounts being suspended. If you have accidentally created a second account, contact support straight away via live chat to have it resolved before it causes a problem with your balance or bonuses.

You will typically need a clear copy of your CNIC (Computerised National Identity Card) for identity verification. In some cases, proof of address or proof of payment method may also be requested — particularly before your first withdrawal is processed. Submit clear, readable copies and the verification team will usually complete the review within 24 to 48 hours. Blurry or cropped images are a common cause of delays.

Go to Account Settings after logging in. Contact details can be updated from that section, though a verification step is required to confirm the new email or mobile number before the change takes effect. If you no longer have access to your registered contact details and are locked out, contact customer support via live chat and verify your identity using your CNIC and account details.

Contact the 8bat support team via live chat and request a permanent account closure. Before closure is processed, any remaining balance will need to be withdrawn to your verified payment method. If you are requesting closure for responsible gaming reasons, please also consider activating a self-exclusion through Account Settings first — this provides an immediate restriction while the formal closure is processed.

8bat supports JazzCash, Easypaisa, Raast, bank transfer, Visa and Mastercard debit/credit cards and other mobile wallets common in Pakistan. All deposits are processed in PKR — there is no currency conversion on your balance. The cashier displays available payment options and their current limits when you select the deposit method.

JazzCash and Easypaisa deposits are typically reflected in your 8bat balance almost immediately after the transaction is confirmed on your mobile wallet. Bank transfers can take longer depending on the bank — usually within a few hours but occasionally up to one business day. If your deposit has not appeared after the expected timeframe, check your transaction history in the cashier and contact support with the reference number from your payment.

Minimum deposit amounts vary by payment method and are displayed in the cashier when you select your preferred option. The amounts are set in PKR and are designed to be accessible for casual players as well as those depositing larger amounts. Check the cashier for the current minimums as these can occasionally be updated.

8bat does not charge a platform fee on deposits. However, your payment provider — for example JazzCash, Easypaisa or your bank — may apply their own transaction charges depending on the type of transfer. Check with your payment provider if you are unsure. The amount that appears in your 8bat PKR balance is the net amount after any provider-side charges.

Log in to your account and go to the cashier. Select "Withdraw" and choose your preferred method — JazzCash, Easypaisa, Raast or bank account. Enter the PKR amount and submit the request. Withdrawals are typically processed to JazzCash and Easypaisa faster than bank transfers. Make sure your account identity verification is complete before submitting a withdrawal request, as unverified accounts may experience delays.

The most common reasons for a withdrawal delay are: identity verification not yet completed, an active bonus wagering requirement not yet met, or a routine security review on the account. Check your account status and any pending verification requirements in Account Settings. If your withdrawal has been pending for longer than the expected timeframe shown in the cashier, contact support via live chat with your request reference number.

As a general rule, withdrawals must be made to the same payment method used for the original deposit. This is a standard anti-fraud and anti-money-laundering requirement. If the account you deposited from is no longer active — for example a mobile wallet account you no longer use — contact support to discuss the available options and provide the relevant documentation.

Cricket is the centrepiece of the 8bat sports section — covering T20 internationals, Pakistan Super League (PSL), bilateral series and major world tournaments. Beyond cricket, you will find football, tennis, basketball and esports markets. Live betting is available on most major fixtures, with odds updating ball by ball on cricket and in real time on other sports.

Live or in-play betting lets you place wagers after a match has already started. Odds are recalculated continuously based on the current match situation — so odds on a batting team's total change ball by ball. Markets like "next wicket," "over runs," "method of next dismissal" and "match winner" are typically available on PSL and international T20 matches. Bets placed in-play are accepted at the odds displayed at the moment of placement — there is no guarantee the same odds will be available a few seconds later.

If a match is abandoned or postponed before reaching the minimum number of overs required for an official result (typically 5 overs per side in T20), all pre-match bets are voided and stakes are returned to your PKR balance. For matches that do reach an official result despite disruption — such as rain-affected games settled on DLS — bets stand based on the official result. Specific settlement rules for different markets are detailed in the Terms and Conditions.

RTP stands for Return to Player — it is the percentage of total money wagered on a slot that the game is designed to pay back over a very large number of spins. For example, a slot with 96% RTP will theoretically return PKR 96 for every PKR 100 wagered over millions of spins. This is a long-run statistical figure, not a guarantee for any individual session. Higher RTP generally means better theoretical value for the player over time. RTP information for individual games is usually shown in the game's info screen.

Live casino games are streamed in real time from professional studios with real dealers running the tables — roulette, blackjack, baccarat and game-show style titles. You join a table via a video stream and place bets through the interface on your screen. Results are determined by the real physical outcomes of the game — a roulette wheel spin, a card deal — not by a computer random number generator. A stable internet connection is recommended for the best experience, though the platform adapts to slower connections as well.

Bingo rooms on 8bat run scheduled games where players buy tickets at a fixed PKR price per card. Numbers are called automatically and your card is marked in real time. Players who complete the required pattern first win the prize. Most rooms run continuously throughout the day so you can join whenever a game is about to start. The game lobby section of the site shows currently available rooms, ticket prices, prize pools and next start times.

A wagering requirement (sometimes called a playthrough requirement) tells you how many times you need to wager a bonus amount before the winnings from that bonus can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 30x wagering requirement, you need to place a total of PKR 30,000 in qualifying bets before the bonus converts to withdrawable cash. The specific wagering requirement, eligible games and expiry period for each bonus are detailed on the Promotions page.

Bonuses may not credit if: the deposit did not meet the minimum qualifying amount, a promo code was required and not entered at the time of deposit, or you already have an active bonus on your account when only one can be active at a time. Check the specific terms of the promotion on the Promotions page. If you believe you met all the requirements and the bonus still has not appeared, contact support via live chat with your deposit reference.

No — bonus funds and any winnings generated from bonus play are not available for withdrawal until the wagering requirement has been completed. In most cases, attempting to withdraw before this point will result in the bonus and associated winnings being forfeited, while your original deposit amount (if still available) may be withdrawable. Read the specific terms of each bonus carefully before opting in.

8bat uses SSL encryption across the entire platform — the same technology used by banks — to protect data in transit between your device and our servers. Passwords are stored in encrypted form and are never visible to staff. Payment transactions go through verified payment gateways. Your personal data is handled in accordance with the Privacy Policy and is never sold to third parties.

Change your password immediately through Account Settings. If you cannot log in, use the password reset option on the login page. Then contact 8bat support via live chat straight away and explain the situation — the team can temporarily freeze your account while an investigation takes place. Do not delay, as acting quickly limits the potential damage if someone has gained unauthorised access.

8bat provides deposit limits (daily, weekly and monthly), session time reminders, cool-off periods (temporary breaks from the account) and self-exclusion. All of these tools are available from the Account Settings section after logging in. Deposit limits take effect immediately when set — increasing a limit has a mandatory waiting period before the change takes effect, while decreasing a limit applies straight away. Read more on the Responsible Gaming page.

Go to Account Settings and find the Responsible Gaming section. You can select a self-exclusion period from the available options. Once activated, you will not be able to log in for the duration of the exclusion — it cannot be reversed mid-period. Any remaining balance will be held securely and returned to you after the exclusion ends. If you feel you need to exclude indefinitely, contact support directly via live chat.

Some signs worth paying attention to: chasing losses by depositing more than you originally planned, gambling with money set aside for household expenses or bills, spending more time thinking about gambling than you would like, or feeling anxious or irritable when not able to play. If any of these feel familiar, set a deposit limit or take a break using the cool-off tool. 8bat is strictly for adults aged 18 and over, and the responsible gaming tools are there for real — not just for show. Visit the Responsible Gaming page for more guidance.